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Webinar Planet is an online training platform that provides most affordable and updated information, knowledge, updates, regulations to professionals across industries.
Fair Housing for Maintenance Team
At most communities, the maintenance professionals have the most contact with residents and are therefore most likely to be involved in a fair housing issue. Many fair housing complaints arise from team members trying to be helpful, not being aware of proper procedure, or just plain ignorance of fair housing compliance protocols. While it’s impossible to prevent all fair housing complaints, regularly scheduled training of everyone in a customer-facing role can lessen the possibility of being named in a fair housing complaint.
Are your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects?
To ensure fair housing compliance, it is essential that everyone on the maintenance team is able to respond to the most commonly asked questions with a fair housing friendly answer, even if that answer is simply to direct the question to the manager!
Webinar Objectives
- Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
- Learn how to effectively answer the most commonly asked questions heard by maintenance professionals.
- Understand special considerations required for the effective practice of fair housing by maintenance staff.
Webinar Highlights
- Service Professionals as the “Face of the Company”
- A brief history of Fair Housing
- What is Fair Housing compliance?
- The protected categories
- What is discrimination?
- The importance of standardized policies and procedures
- The importance of documentation
- The importance of consistency: no favoritism, no discrimination
- All things disability-related: definitions, accommodations, modifications, “special treatment”.
- Interactions with residents and prospects
- How to answer the most common questions heard by maintenance professionals.
Who Should Attend
Regional/Area Managers, Community Managers and Assistant Managers, Service Managers, Service Technicians, Training, Compliance and HR Professionals.
Doug Chasick
Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM &...
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| Date | Conferences | Duration | Price | |
|---|---|---|---|---|
| Jul 31, 2025 | Budgets, Turnover and Fair Housing: Connecting the Dots! | 60 Mins | $199.00 | |
| Jul 17, 2025 | Update on Revenue Management, Junk Fees and Algorithms | 60 Mins | $199.00 | |
| May 15, 2025 | From Identification to Intervention: Fair Housing-Compliant Approaches to Managing Hoarding Situations | 60 Mins | $179.00 | |
| Apr 10, 2025 | 2025 Fair Housing Compliance Review and Recent Updates | 60 Mins | $149.00 | |
| Mar 06, 2025 | Where Fair Housing and ADA Collide: Decoding Disability Distinctions | 60 Mins | $199.00 | |
| Jan 09, 2025 | Fair Housing for New Team Members: Reducing Risk on Day One! | 60 Mins | $199.00 | |
| Dec 11, 2024 | Disability Deep Dive: Best Practices for Determining What is Reasonable for Accommodation and Modification Requests | 60 Mins | $199.00 |